Guest Relation Supervisor Contract Job
Nov 4th, 2025 at 11:06 Customer Service / Front Desk Sihanoukville 44 views Reference: 161Job Details
Job Description
Ensure exceptional customer service standards are met and exceeded, while managing and resolving guest inquiries, complaints, and special requests.
- Essential Duties and Responsibilities – (Key Activities)
- Train, mentor, and motivate the Guest Relations team to consistently deliver top-notch service.
- Supervise the Guest Relations, and FO team to ensure smooth day-to-day operations.
- Greet VIP guests and ensure they receive personalized service during their visit.
- Handle guest inquiries, special requests, and complaints promptly and professionally, ensuring swift resolution.
- Maintain strong communication with the Front Office Manager and other department heads to ensure any guest-related issues are addressed.
- Another task assigns by FOM.
- Others
- While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.
Job Requirements
- General Skills
- People person and good motivator
- Good communication skill in English verbal, listening and writing
- Solid leadership and training skills
- Strong problem-solving; analytical and negotiation skills
Company Description
Situated along the shores of picturesque Saracen Bay, La Passion by Achariyak extends up the tree-covered hillside of a 70,000- square meter nature preserve on Koh Rong Sanloem. From the powdery white sand beach and warm aquamarine waters to the seclusion and natural splendor of the jungle interior, Koh Rong Sanloem is deserving of its description as a ‘paradise island’ by visitors. La Passion is your gateway to an idyllic island of natural wonders.La Passion is managed by Achariyak Hospitality. Achariyak in Khmer refers to the word “Wonders” that is commonly known among all the people of Cambodia as a reminder of the four pillars that stands for compassion, sympathy, equality and charity. At Achariyak we ensure that every project we develop we will be able to truly connect the people and the world around us the wonders of exceptional Cambodia hospitality for our customers but also giving back to our community to help them become what they are capable of being.https://www.lapassionresort.com/
